Everything you need to know about returning Babaru, refunds, exchanges, and help if something goes wrong.
We want you to be happy with Babaru.
Eligible products can be returned within 30 days of delivery.
For a standard change of mind return, Babaru should be returned:
Your statutory consumer rights are not affected by this policy.
Starting a return is simple.
Send us your order number and let us know you would like to make a return.
Our team will confirm whether your order is eligible and provide the return details.
Pack the product securely with its accessories and follow the provided instructions.
Once the return has been received and checked, we will process your refund.
If you are returning Babaru because you changed your mind, return shipping costs may be your responsibility.
If your product arrived damaged, defective, or incorrect, we will cover the reasonable cost of returning it.
Return instructions and any applicable charges will be confirmed before you send the product back.
Once your return arrives, we will inspect it and confirm when your refund has been approved.
Approved refunds are issued to the original payment method.
Please allow several business days after the refund is processed for your bank or payment provider to make the funds available.
Original express shipping charges may not be refundable unless the product was faulty, damaged, or incorrectly supplied.
We do not currently offer direct exchanges.
If you would like a replacement for a change of mind, please return the original product and place a new order.
If Babaru is faulty or damaged, contact us before placing another order so we can help arrange the appropriate solution.
If something is not working as expected, please contact us. This may include issues such as:
Please include your order number, a short description of the issue, and photos or video where helpful.
We will assess the problem and, where appropriate, arrange troubleshooting, repair, replacement, or refund in accordance with your consumer rights and our warranty.
Get Product Support →If you're in the EU, Norway, or Iceland, you're entitled to a minimum 2-year legal guarantee of conformity on Babaru at no extra cost, regardless of any commercial warranty period below. This is a statutory right, not something Babaru is offering on top of the law.
Babaru includes a 2-year commercial warranty covering manufacturing defects, from the date of purchase, covering the whole product. It runs alongside, not instead of, your statutory legal guarantee where one applies.
The commercial warranty is intended to cover faults arising from normal use and does not cover damage caused by misuse, accidents, unauthorised modification, or normal cosmetic wear. It does not limit or replace your statutory legal guarantee.
Full warranty terms will be provided with the product and available online.
Read the Warranty →